Your ratings = Your business profitability

An all five-star rating is possible for your business.

Download our free ebook to find ways to improve ratings and reviews and to learn how to judge the credibility of a review.

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Why managing customer ratings is important?

Think about the last purchase you made online. What was the first thing that you took into consideration ? Ratings, and reviews right!As a user, you often check ratings and reviews before booking a hotel or buying a product. However, this behaviour is not restricted to you alone as the statistics show:

A majority of online customers (more than 70%) rely on ratings and reviews before making a purchase decision.

It helps in building trust and improves profitability.

The probability of buying a product increase with better reviews and ratings by up to 35%.

How can you improve ratings and reviews?

The first question might be: how to improve something generic. You might be amazed to know that online firms spend a great deal of resources in generic improvement of ratings and reviews. Some of the tried-and-tested methods are:

Asking for reviews at the correct time from the consumers.
Quick resolution of issues can easily convert negative ratings or reviews into positive ones.
Involving customers through interactions and communications.
Working on the feedback rather than arguing with the customers.